FAQ

At present, the service in the UK is only available in a few locations – Birmingham, Bristol, Edinburgh, Glasgow, Newcastle, Oldham, South London and Stansted – within a 30 minutes’ drive time of each dealership. We are expanding the service to more cities throughout the year. Register today and we will update you when we open Audi on demand in locations.

The minimum age to drive an Audi on demand vehicle is 21 or 25 years, depending on the insurance group of the vehicle. The driver (considered to be the person that books a vehicle) must also hold a full and valid driving licence and meet our insurance criteria. For full details, please visit the insurance section.

First you will need to register by clicking “Register/Log in” at the top of this page. You will need to provide mandatory information including your driving licence and payment card details. After registration, you will be able to check availability and prices of the Audi on demand fleet. You will also need to activate your account by clicking the link in the activation e-mail that will be sent to you.

On first log-in you will see the following pop-up screen (see screenshot) listing all existing public hubs. You need to select one.

Screenshot Location Finder 1

Once in the webapp, when you click on the location field (see screenshot) the same pop-up as before comes up and you can switch between locations.

Screenshot Location Finder 2

To retrieve your password, please click on 'Register/Log-in' at the top of the page. Then click ’Forgot Password’ and follow the simple instructions.

Alternatively, you can contact customer services on 08000 930 138 or contact@uk.audiondemand.com.

At present, the service in the UK is only available at a few locations – Birmingham, Bristol, Edinburgh, Glasgow, Newcastle, Oldham, South London and Stansted – within a 30 minutes’ drive time of each dealership. We are however planning to expand the service to other towns and cities in the near future. If you would like to be kept informed about Audi on demand, please register your interest using our contact form at the bottom of the contact us page or register now.

You can request the car to be delivered at the start of your booking with 24 hours’ notice and collected at the end of your booking, at no extra charge. Our delivery zone is a 30 minutes‘ drive time from your chosen hub. And you can, of course, collect or drop off the vehicle at your chosen hub if you wish.

If you are unsure if you fall within the 30 minute delivery zone of your chosen hub, please contact a member of our team at the relevant location.

The Rental Agreement is a formal contract between the vehicle owner and the customer. It outlines the terms and conditions of hire, which can also be found here.

We will make every effort to accommodate your parking requirements. To arrange this, please contact the Audi on demand team at the relevant hub:

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

We are currently not able to accommodate additional drivers on your booking. Plans are underway to offer this very soon.

No, Audi on demand vehicles are only insured for driving within the mainland UK and cannot currently be driven outside of the mainland UK.

All Audi on demand vehicles come with unlimited mileage.

No, all Audi on demand vehicles are non-smoking. A cleaning fee of up to £150.00 (incl. VAT) may be applied to the cost of a rental, should this policy be violated.

Unfortunately, pets are not permitted in Audi on demand vehicles.

When you start your booking the vehicle will have a full tank of fuel. It is up to you to choose to refuel the vehicle or alternatively, our concierge service can do this for you and we will charge for the fuel at market rate. There is no additional service charge for this.

It is up to you to choose to refuel the vehicle to the same level that you received the car with before the end of your booking.

Alternatively, our concierge service can do this for you and we will add the fuel charge at market rate to the invoice after return of the vehicle. There is no additional service charge for this. The cost per litre for fuel will be recorded at the point of refuelling and can be made available to you on request.

Unfortunately, we are currently unable to offer any accessories with your vehicle. We ask all our customers to make their own arrangements for child seats and other accessories, if required.

You are responsible for equipment that comes with your vehicle including; the keys, handbook and first aid kit and there will be a cost of replacing any damaged, lost or missing items included with your vehicle. Please refer to the Rental Agreement for more detail.

Marketing preferences can be managed in the webapp under My Account > News from Audi on demand.

Please email your request to data@audimobility.com along with your name, address, telephone number and email. This information is required for accurate identification process.

First, register by creating an account by clicking on 'Register/Log-in' at the top of the page. Enter all of the mandatory information including your full name, credit card and driving licence details. This information will be used later to confirm your booking by checking your driving licence with the DVLA (for UK driving licences).

To complete your registration, you will receive an e-mail to the account you registered with, asking you to confirm your registration. Then you will need to open the e-mail, click the link, log-in and select your relevant “zone” which is the city/location you want to drive your Audi.

Once logged in, choose your dates, select an available Audi and let us know if you would like the vehicle to be delivered at the start of your booking and collected at the end of your booking at an address within a 30 minutes’ drive time of your chosen hub. Please enter post codes into the request to allow us to confirm your delivery and collection quickly. You can, of course, collect or drop off the vehicle at your chosen hub if you wish.

After making your booking, you will receive a confirmation email. In the ‘My Bookings‘ page in your online account, the start and end times of your reserved vehicle will also appear. If you have requested vehicle delivery at the start of your booking and collection at the end of your booking, the Audi on demand team will review your requirements and confirm the arrangements in a separate email.

On the rare occasion we are unable to fulfil your booking, a member of the Audi on demand team will contact you to make alternative arrangements.

We accept European and International full, valid driving licences. You will still however be required to meet our insurance criteria to use the Audi on demand service. Please be prepared to present your driving licence at the point of handover, together with a second form of ID such as a passport or ID card.

If you would like your vehicle delivered by an Audi on demand concierge, the booking will need to be made at least 24 hours prior to your desired start time. Otherwise, you can collect a vehicle from us at your chosen hub in as little as 30 minutes from the point of booking.

You can book with Audi on demand up to 12 weeks ahead to allow you to plan ahead.

All collection, deliveries and returns must be within the operational hours of your chosen hub. These can be found for your information in the contact us page and on the booking page next to the calendar. You will not be able to select a booking slot outside of the working hours of your chosen hub.

The minimum booking time can differ by hub. Currently, the minimum booking time is 1 hour. However when you place a booking for 8 hours or more, you will be charged the daily rate.

You can reserve an Audi on demand vehicle for up to 28 days. The start time can be booked for up to 12 weeks ahead.

Click on 'Register/Log-in' at the top of the page, enter your log in credentials and then select 'My Bookings' on the right hand side of the page. This page will show you all current, recent and cancelled bookings.

If you click on a confirmed booking, it will give you all the details of your vehicle, start and end time. It will also record any delivery requests made, although please note that this is only a request and confirmation will be made separately via email. Your booking code will also be displayed here and you will need to present this when receiving your car. Please note that the code will expire 30 minutes after the arranged start time.

If you want to amend your booking, please contact the Audi on demand team of your chosen hub and we will try our best to accommodate your request. Please note that some changes may require re-booking online to validate the insurance. We will guide you through this process, if necessary. Contact us on the numbers below:

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

You can cancel online at any time. Simply log-in and go to 'My Bookings' and select the confirmed booking you wish to cancel. You will see a ‘cancel reservation‘ button and you will be asked to confirm.

There will be no cancellation charges up to 24 hours prior to your arranged start time. If cancellation is made within 24 hours of the start time, you may be charged a cancellation fee of £50 (incl. VAT). Please refer to the Rental Agreement.

There will be no cancellation charges up to 24 hours prior to your arranged start time. If cancellation is made within 24 hours of the start time, you may be charged a cancellation fee of £50 (incl. VAT). Please refer to the Rental Agreement.

No. For insurance purposes, all bookings for Audi on demand must be made by the driver registered with Audi on demand.

It is assumed that all cars booked will be collected from and returned to your chosen hub (Audi dealership), unless delivery at the start and/or end of your booking was requested. Please ensure you provide the postcode of the address(es) for delivery to allow us to process your request quickly.

Delivery and collection by our concierge service is free of charge within a 30 minutes’ drive time of your chosen hub. (At point of booking and selecting a delivery address, you will be presented with a map of the delivery zone at your chosen hub).

However, reasonable 'out of zone' delivery and collection requests will be considered. Please note that such deliveries and collections may incur a charge of up to £25 (incl. VAT) each way.

Following review by our team, all delivery requests will be confirmed separately to your booking confirmation email.

If you have any queries regarding delivery, please contact the Audi on demand team at your chosen hub:

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

A member of our Audi on demand team will meet you with the vehicle. They will check your driving licence, allow you to review and agree to the vehicle’s condition, scan your QR booking code and hand you the keys.

We will also give you a quick tour of the vehicle and answer any questions you may have before you drive away.

This all takes place in a matter of minutes so you can be on your way quickly.

You will need to show your driver’s licence and either a printed or electronic copy of your booking confirmation email, or the confirmation within 'My Bookings' in your account. Please bring along a second form of ID if you have changed your name on your driving licence since booking. You will also need the payment card you used at the time of booking.

If you have a European or International driver’s licence, you may also be required to provide a second form of ID, such as a passport or ID card, showing your name and date of birth.

Unfortunately, without your driver’s licence we are unable to handover the vehicle

The paper counterpart to the UK driver's licence was abolished on 8th June 2015. You will therefore not be required to present this when collecting your vehicle.

This might be due to your email provider, in particular Gmail, blocking QR codes from being displayed in emails. Don’t worry; your confirmation email will also include a numerical format of the QR code which the concierge can use to activate the booking on their device.

If you think you may be held up, just let us know as soon as possible by calling your chosen hub on the number provided below.

Please note, that if you are more than 30 minutes late, your booking code will expire and we will be unable to handover the vehicle to you without re-booking.

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

If you think you may be held up, just let us know as soon as possible by calling your chosen hub on the number provided below.

If you’re delayed 30 minutes after the confirmed return time, you may be liable for a late return charge of £50 (incl. VAT) as the delay may impact on bookings directly after yours. Please speak to a member of our team if you would like to extend your booking on:

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

No, the vehicle must be returned during the operational hours of your chosen hub. These can be found on the contact us page.

In special circumstances, it may be possible to extend these times. However, this is at the sole discretion of your chosen hub. Please contact the Audi on demand team on:

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

If you wish to return the vehicle early, please contact the Audi on demand team on the contact number of your chosen hub below to arrange. Please note that we are unable to give a refund for any unused hours of your booking. However, if a vehicle is returned more than 24 hours ahead of the planned end time, or within any 24 hour period(s), you will only be charged for the days that you have used the car.

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

Yes, under certain conditions. Please contact the Audi on demand team at your chosen hub at least two hours before the planned start or end time and we will try our best to accommodate your request.

Please note that the delivery or return location must either be at your chosen hub (Audi dealership) or a location within a 30 minutes’ drive time of your chosen hub. Any changes must be agreed by the Audi on demand team and will be confirmed by email.

A vehicle recovery fee of £25 (incl. VAT) may apply for returning a vehicle to a location other than the delivery and collection location identified on the final confirmation email from your chosen hub.

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

Yes, under certain conditions. Please contact your chosen hub at least two hours before the time of delivery or collection and we will try our best to accommodate your request. Please understand that this depends on our concierge‘s schedule; if a concierge is not able to deliver or collect the vehicle at the new time you have requested, you may be directed back to your chosen hub.

Please contact your chosen hub on the number below and we will be able to assist you.

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

The minimum reservation price is for one hour. The daily reservation price varies by the vehicle selected and the number of hours/days selected. When you reserve for multiple days, the daily reservation price may be reduced.

The total price of your booking will be shown for you to review before you book.

To guarantee your booking, a hold will be placed on your registered payment card up to 72 hours ahead of your booking start time.

The total value of the hold is the estimated total hire charge for the period, as identified on your booking confirmation, plus the insurance excess, which is either £250, £500 or £1000 depending on the vehicle and the driver’s age. For more information, please visit the insurance section.

Your reservation includes your chosen Audi model for the time and dates that you have booked, concierge delivery and collection service (if required and confirmed), unlimited mileage, 24 hour Audi Roadside Assistance and fully comprehensive insurance. For more detail, please visit our what’s included page.

You are responsible for the cost of fuel, toll and parking charges and any fines received (e.g. speeding, parking) for the duration of your booking. You are also responsible for any damage caused and not covered by the insurance.

Please refer the Rental Agreement for more detail.

We accept VISA and Mastercard credit cards as well as VISA debit. All payments for Audi on demand will be debited from the payment card that you register on your account. It is possible to update this payment card information online at any time under ‘My Account’ once.

We will debit the payment card registered on your account following return of the vehicle. An invoice will be issued to you via email up to 3 working days after return of the vehicle confirming the exact amount, including the total hire charged based on the time and vehicle used, the associated fuel charge (if any) and any applicable fees (for example relating to late return charges or out of zone deliveries).

If any damage was incurred during your booking, this will be evaluated by your chosen hub and a separate invoice will be raised up to 30 days following the end time of your booking confirming the amount owed (if any).

In most cases, you will be contacted directly by the relevant local authority if you picked up any fines from parking or traffic infringements. Otherwise, you will be contacted by the Audi on demand team.

Please contact the Audi on demand team at your chosen hub and we will try our best to help.

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

Your Audi on demand vehicle includes fully comprehensive insurance unwritten by Aviva Insurance Limited. For more information, please visit the insurance section.

If you have a driving licence issued from an English, Scottish or Welsh authority then an automated driving license check will be carried out during the online booking process to ensure that you meet the insurance criteria.

If you have a European or International driving licence, you will be required to provide a second form of ID such as a passport or ID card and be asked to confirm that you meet the insurance criteria during the handover process

Unfortunately, the Audi on demand service is not available to you if you have more than 8 penalty points on your driving licence.

You must also:
- be a minimum age of 21 or 25 years, depending on the insurance group of the vehicle.
- have held a full and valid driving licence applicable to the vehicle for not less than twelve (12) months
- not have received a driving ban within the last three (3) years;
- have had no more than two (2) at-fault insurance claims in the last three (3) years
- not have any pending prosecutions or police enquiries not fall within any of the following professional restrictions:
・entertainers;
・non-UK armed forces;
・students;
・sports personnel (whether professional, semi-professional or a full time amateur).

For more information please visit the insurance section.

It is not currently possible to arrange your own insurance for an Audi on demand booking. We provide fully comprehensive insurance included in the daily rate.

The insurance excess is dependent on the insurance group of the vehicle booked and the age of the driver, categorised as below. For more information on specific vehicles and the associated excess please visit the insurance section.

ABI Insurance Group: Groups 1-37
Minimum age to drive: 21
Excess Fee: Five hundred pounds (£500) excess for ages 21-24 years / Two hundred and fifty pounds (£250) excess for ages 25 years and over

ABI Insurance Group: Groups 38-50
Minimum age to drive: 25
Excess Fee: One thousand pounds (£1000) excess for ages 25 and over

At present, we do not offer any additional cover to reduce or remove the insurance excess amount. However, the insurance excess offered is typically lower than the excess that you would receive as standard with traditional rental companies.

In an unfortunate event of an accident, you should:

- Contact the emergency service on 999 if anyone is injured.

- Make sure the vehicle is secure. If you are unsure that the vehicle is road worthy, please contact the 24 hour Audi Roadside Assistance team on 0800 699 9999.

- Write down the names and addresses of everyone involved, including witnesses.

- Inform the Audi on demand team on:

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

If the vehicle is stolen, you should report it to the police immediately and notify the Audi on demand team at your chosen location or Audi on demand customer services on 08000 930 138.

Birmingham Audi – 0121 746 5515 birmingham@uk.audiondemand.com

Bristol Audi – 0117 958 1481 bristol@uk.audiondemand.com

Edinburgh Audi – 0131 475 4489 edinburgh@uk.audiondemand.com

Glasgow Audi – 0141 565 6439 glasgow@uk.audiondemand.com

Newcastle Audi – 0191 226 4577 newcastle@uk.audiondemand.com

Oldham Audi – 0161 627 7123 oldham@uk.audiondemand.com

South London – 0203 811 0276 southlondon@uk.audiondemand.com

Stansted Audi – 0127 946 7777 stansted@uk.audiondemand.com

You should contact our 24 hour Audi Roadside Assistance team on 0800 699 9999.

We clean and inspect all of our vehicles prior to delivery. The concierge will highlight any existing damage to the vehicle on the vehicle condition report. It is important that you add any unrecorded damage before you sign and drive away.

Any new damage will be recorded on the vehicle condition report by the concierge during the return process. Your chosen hub will inspect and evaluate the damage and a separate invoice will be raised up to 30 days following the end time of your booking confirming the amount owed (if any).

We welcome your feedback. You can contact us anytime to share your comments with our Audi on demand team on 08000 930 138 or contact@uk.audiondemand.com.

Otherwise, please use the contact form at the bottom of the contact us page to record your feedback and where applicable we will contact you to discuss any further requirements.